There is always room for improving processes, however, with rising average age of the population in the municipality causing lower tax income as they retire, Strängnäs needed to look for more cost-efficient ways of improvement. When Strängnäs Municipality was reviewing the process of how they handle concern reports for children at risk, they realized that there was room for improvement that previous technologies couldn’t fulfill.
Strängnäs Municipality was at the same time looking into implementing AI as a pilot since they saw great potential with the technology in terms of making processes more efficient, and the need to gain experience in this new field. For the case of concern reports the purpose, in addition to efficiency, was to detect possible signs of violence or conflict at an early stage. The outcome could then be a quicker intervention and more precise course of action from the social workers with the help of an AI model.