Explore the potential behind sentiment analysis

Below are a few selected use cases to illustrate how you can benefit from sentiment analysis in your projects.

Sentiment Analysis

    Better customer experience with sentiment analysis

    Automated customer service phone calls and chatbots are becoming increasingly easy to interact with. However, the frustration associated with bad experiences can have a significant impact on customer retention. Deep learning models such as Natural Language Processing (NLP) are ideal for gaining insight into the user experience in customer service interactions.

    Detecting consumer perception

    By leveraging sentiment analysis models when monitoring social media channels, companies can efficiently detect consumers perception of the brands campaigns, partnerships, statements, sustainability programs, etc.