Text Classification with Natural Language Processing

Below are a few selected use cases to illustrate how you can benefit from text classification in your projects.

Customer service ticket classification

Within a customer service setting, text classification can be leveraged for automatically tagging a piece of text based on its content and assign it to the right person or department.

Content moderation

For companies actively receiving reviews, comments and messages on public channels, text classification could be used for automatically monitoring incoming content and help detect and flag potentially undesired content. The flagged content may be assessed as inappropriate depending on context (profanity, etc.).

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