Text Classification with Natural Language Processing
Below are a few selected use cases to illustrate how you can benefit from Text classification in your projects.
Text Classification
Customer service ticket classification
Within a customer service setting, text classification can be leveraged for automatically tagging a piece of text based on its content and assign it to the right person or department.
Content moderation
For companies actively receiving reviews, comments and messages on public channels, text classification could be used for automatically monitoring incoming content and help detect and flag potentially undesired content. The flagged content may be assessed as inappropriate depending on context (profanity, etc.).
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